About
Glasshouse

Our Story

The journey started when Jeremy Baker, Managing Director of Glasshouse, saw firsthand the challenges poorly managed rental properties faced in the Waikato region. After seeing his grandmother’s properties struggle with low rent, high vacancy rates, and ongoing maintenance issues, Jeremy stepped in to make a difference. His focus on quality repairs and maintenance quickly improved the properties’ performance, proving that well-maintained homes attract quality tenants.

Today, Glasshouse has evolved into a professional, scalable business, managing properties across the Waikato region. With a focus on efficiency, clear communication, and seamless management, we help landlords achieve better returns with less stress. Our team brings the same dedication to every property we manage, ensuring peace of mind for property owners.

Our Vision & Values

At Glasshouse, we believe property management should be straightforward, stress-free, and deliver the results you can count on. We're proudly Waikato-owned and operated, with a team that knows the local market and what landlords need. We back up our promises with action: faster tenant placements, reliable maintenance, clear communication, and consistent results. We value people over processes, service over shortcuts, and long-term partnerships over quick wins. Our growth from 44 to over 1,250 properties in just 10 years proves that doing things right pays off. Despite this growth, our commitment remains unchanged: delivering a personal, high-quality service that makes your life easier.

Why Glasshouse?

At Glasshouse, we combine expert local knowledge, industry-leading service, and proven results to deliver reliable property management. Our reputation is built on experience, reliability, and a commitment to making life easier for landlords across the Waikato.

More at the Landlord Hub

24/7

In-house maintenance manager.

4.6

Top-rated independent property management company in Waikato on Google.

1,250+

Properties under management - the largest independent property management company in Waikato.

99%

Of our rent payments are received on time.

99%

Occupancy rate, keeping your cashflow reliable.

Servicing Waikato from offices in Hamilton & Cambridge.

Accreditation

We strive for the highest industry standards. Our Property Managers are all Level 4 Property Management Certified and adhere to the REINZ code of conduct, giving you peace of mind that your property is in expert hands.

Meet our people

Glasshouse began as a one-person venture and has grown into a tight-knit team driven by a passion for better rental experiences. We’re committed to delivering more for landlords and tenants, making renting seamless, straightforward, and rewarding.

Managing Director

Jeremy Baker

jeremy@glasshousenz.com

021420265

Operations Manager

Nic Elliottyson

nic@glasshousenz.com

0272655575

Business Development Manager

Jordan Herewini

jordan@glasshousenz.com

0273331716

CFO

Abby Brookes

abby@glasshousenz.com

0272177070

Administration Manager

Verian Taylor

verian@glasshousenz.com

078079373

Marketing & Technology Manager

Mitch Baker

mitch@glasshousenz.com

021829800

Property Manager

Vicki Martin

vicki@glasshousenz.com

0275364448

Property Manager

Nicky Dickson

nicky@glasshousenz.com

0275806473

Property Manager

Sara Baker

sara@glasshousenz.com

0212727001

Property Manager

Anna Hill

anna@glasshousenz.com

0272255164

Property Manager

Nicola Burkhart

nicola@glasshousenz.com

0272828091

Property Manager

Jess Needham

jess@glasshousenz.com

0297720130

Property Manager

Chloe Hall

chloe@glasshousenz.com

0273790278

Property Manager

Wenshu Du

wenshu@glasshousenz.com

0272959575

Property Manager

Zee Combrink

zee@glasshousenz.com

0275365551

Accountant

Julie Holm

julie@glasshousenz.com

078079379

Receptionist

Cayla Stiles

cayla@glasshousenz.com

078079376

Receptionist

Katie Sterling

office@glasshousenz.com

078079372

Maintenance Manager

Gary Cornwall

gary@glasshousenz.com

0275550546

Managing Director

Jeremy Baker

jeremy@glasshousenz.com 021420265

My career in Property Management began out of concern for my Grandmother, who was an investor. She was having a tough time with her portfolio. The properties entrusted to a large Hamilton based agency were in poor condition, attracted low rent and disrespectful tenants. Compounding this were ongoing issues with vacancy, resulting in poor cash-flow, low returns and considerable stress.

I immediately stepped in to help her. I knew very little at the time, but was active in the Waikato Property Investors Association, and had huge support from experts in the industry like Scotney Williams of the Tenancy Practice Service. I had to learn fast and ‘on the job’ if I was to turn her portfolio into a profitable business.

I soon learnt that Property Management was an industry that needed to change, and I wanted to help lead that change, so that is what inspired me to create Glasshouse. Glasshouse properties are quality properties, and we care for them as if they were our own. From first hand experience, I saw how cared for properties attract caring tenants and better investment outcomes.

Investing that little bit more into ensuring a home is warm, comfortable and enjoyable really does pay for itself in the long run with less issues, higher occupancy, lower tenant turnover and better returns. It is this model that enables us to facilitate positive rental experiences for both landlords and tenants.

In just 12 years we’ve grown from a one client business, to a portfolio of almost 1000 properties. A strong duty of care, and a desire to create positive rental experiences for both landlords and tenants is what has spurred that growth.

Today, I am still hands-on in the business, as that’s how I like to work but I’m also very fortunate to have the support of a fantastic team of capable professionals, who share my philosophy of caring for both landlords, their properties and tenants.

Although I am proud of the growth we’ve achieved in such a short period of time, I’m most proud of our team culture and the shared values we all aspire to. This I truly believe is our point of difference, and what makes the Glasshouse rental experience such an enjoyable and successful one for all.

Operations Manager

Nic Elliottyson

nic@glasshousenz.com 0272655575

I have over 20 years of Hospitality Management experience, and have held roles as an Owner, Director, and Multi-venue Operations Manager. Alongside this experience, I have also spent over 5 years focused on Property Management, holding both Property Management and Business Development roles. In addition, I hold a Level Four qualification in Property Management.

Both industries are fast-paced and require a high level of energy and customer service to achieve positive results. One of the things I love about Property Management is that no day is the same. Also, it’s an industry where you can make a real difference to people’s lives, and I love that.

One of my favorite quotes is ‘you can’t stop the waves but you can learn to swim’ – Jon Kabat-Zinn. There will always be ups and downs in life, but what matters most is learning how to navigate challenges.

In my spare time, I enjoy river, bush and beach walks with our dog Bear. I am also a self proclaimed ‘great’ cook! Dining out and attending horse races are also passions. I’ve also recently discovered a love for cruising and have already booked my second international cruise adventure!

I look forward to making a difference in my role as Operations Manager, and contributing to positive rental experiences.

Property Manager

Vicki Martin

vicki@glasshousenz.com 0275364448

Since 2016 I have had the privilege of working with the Glasshouse team. During this time I have completed all our ‘in-house’ training as well as a Level 4 Property Management Certificate through recallQ.

Prior to this I was in Real Estate, but always had Property Management as a career in the back of my mind. So when this opportunity arose, I knew it was meant to be.

I enjoy the diversity of my role and the satisfaction I get from helping people and feeling as though I am making a difference.

As a team we share the same work ethics and values. We support and care for one another, which inturn flows through to our clients. They say great internal customer service drives external, and our team reflects that.

A memorable story for me was a family I met who were struggling to find the right home. I took them to one that was about to come on the rental market. They fell in love with it, rented it and now own it! I also guided them through the sale process too. Knowing I played a part in helping them secure their own home, which they love, is meaningful to me.

With my landlords, I always endeavour to provide frequent, reliable and honest communication. A house is a very important asset, so it’s important they know it’s being professionally cared for. Glasshouse is renowned for exceptional communication and reliable systems and checks to protect Landlords and their investment.

It’s a great team to belong to and to be in the care of.

Property Manager

Nicky Dickson

nicky@glasshousenz.com 0275806473

With nearly a decade of experience in residential property management and a strong foundation in customer service from over 15 years in the hospitality industry, Nicky brings a people-first approach to managing homes and tenancies.

Nicky combines local knowledge with a professional, hands-on style that ensures both property owners and tenants feel well supported. Known for clear communication, attention to detail, and a proactive attitude, Nicky is committed to protecting your investment while maintaining high occupancy and tenant satisfaction.

Whether it’s coordinating maintenance, navigating tenancy laws, or handling day-to-day operations, Nicky consistently delivers reliable, responsive service that makes residential property ownership stress-free.

Property Manager

Anna Hill

anna@glasshousenz.com 0272255164

I have been working at Glasshouse since June and am a newcomer to the industry. Previously, I was a travel agent / agency manager for 10 years, but COVID has definitely changed the industry! I hold a Bachelor’s degree in Tourism Management.

Many people in the tourism and hospitality industries have had to reset their careers. Thanks to my job, I still get to work in an industry that is people centric. While it is a new challenge for me, I’m loving it! It’s my pleasure to meet and help prospective tenants and homeowners.

What appealed to me most about working for Glasshouse was their core values and approach to business – it is a caring, passionate, authentic, and vibrant team. Best of all, it’s great to work for a company that really does care about it’s clients and staff, and holds true to their values.

I always strive to exceed expectations and genuinely care about finding a tenant their perfect home while providing a successful outcome for the homeowner as well! I look forward to meeting you.

Property Manager

Nicola Burkhart

nicola@glasshousenz.com 0272828091

Property has always been something I have been interested in. A couple of years ago I took the leap with a complete career change and became a Property Manager with Glasshouse.

I have now completed the Property Management level 4 diploma. There is so much to learn about property management, and it’s constantly changing. No day is ever the same – you are always problem-solving and finding resolutions to your day-to-day work.

I enjoy meeting a wide variety of people and helping both investors and tenants. I recently helped a family settle into our community from South Africa. It was a big move for them, and it was lovely to be able to help them through this journey. The process went smoothly and was easy for both of us. As a team we are small enough to care about each of our clients, yet big enough to provide an efficient and value adding service.

It was great to receive an email of appreciation from this family, to say that they have settled in comfortably and that they really enjoy the property and location. Everyone in our team has stories like these, because we really do care and care makes all the difference.

Property Manager

Jess Needham

jess@glasshousenz.com 0297720130

I'm inspired by the awesome, supportive team I'm surrounded by at work each day. - Jess

Jess’s background comes from mostly sales/customer service but she always had a keen interest in a property career. She grew up in Cambridge and has been living in Hamilton for the past 5+ years.

She likes to spend her free time going out for brunch, having a drink with friends, playing video games or watching crime documentaries on tv.

She is working hard on her journey of savings for her first home and was eager to learn more about property investment while also continuing in customer service as she has the plentiful experience and enjoys it a lot.

Being a renter herself she knows how stressful and time-consuming searching for a rental can be, and for some, it can feel like pushing water uphill. For her is a great feeling to be able to help deserving people overcome this struggle and find them a home that they love.

For Jess, the best part of her job is hearing the joy and excitement in people’s voices when telling them their application was successful and offering them a new home to live in.

Property Manager

Chloe Hall

chloe@glasshousenz.com 0273790278

Hi, I’m Chloe, a Property Manager here at Glasshouse. I’ve lived in Hamilton my entire life. I purchased my first home at 21, fully renovated it, and went on to purchase a 5500sqm lifestyle block to build a home on. So you could definitely say I have a passion for property, which is what led me to become a Property Manager. I’ve been working in this industry for three years and am loving it!

I hold a Level 4 Property Management certificate, which has helped me develop my skills to better serve my clients.

In my role at Glasshouse, I contribute to the customer experience by prioritising communication and helping clients navigate difficult situations. It’s important to me to alleviate stress for my clients and ensure that they feel supported throughout the entire process.

When my husband and I aren’t working on the landscaping of our home, I enjoy fishing, riding on the back of his motorbike, and spending time with friends and family.

My favorite quote is “Go hard or go home,” and I apply this to everything I do. I’m inspired by learning and hard work, and I believe in putting 110% into whatever I do.

Property Manager

Wenshu Du

wenshu@glasshousenz.com 0272959575

Kia ora, Ni Hao – I’m Wenshu Du, Glasshouse’s newest Property Manager!

I’m bilingual, speaking both Mandarin and English, and was born in China before moving to New Zealand in 2001.

Property Management is my passion. I have owned and operated my own property management business and hold a Level 4 Residential Property Management accreditation. I also have a double degree in Management and Marketing.

I’m fully committed to providing outstanding customer service to both tenants and property owners. I take the time to ensure my clients understand the process, answer their queries and feel supported.

Anytime I receive a great review and a high rating from owners/tenants, it really motivates me and boosts my confidence. That’s what I strive for every day!

On days off you can find relaxing with friends over coffee or music, or out walking. Gardening is also a great way to get some fresh air and reconnect with nature after long days of work!

I’m grateful to be part of such a dedicated team of professions that share my values and love for this industry.

I’m looking forward to getting to know and serving our clients well.

Property Manager

Zee Combrink

zee@glasshousenz.com 0275365551

I’m very excited to be part of the Glasshouse team and wanted to share a little about myself. My family and I made the big move from South Africa to beautiful New Zealand seven years ago, we are now proud citizens. Back home, I worked as a detective in the South African Police, focusing on child protection – a role that taught me a lot about resilience and the importance of community. Later, I moved into sales, eventually becoming a National Key Account Manager for an international company. I also ran my own real estate photography business for three years, which sparked my love for the property industry.

What I enjoy most about being a Property Manager is connecting with people. I’m a big believer in open communication and a hands-on approach – I think that’s the foundation of great relationships and smooth property management.

Outside of work, you’ll usually find me out adventuring with my husband and our two kids, or relaxing at home with friends over a classic South African braai (barbeque).

One quote I always come back to is: “Life is about choices – choose wisely.” I truly believe that the decisions we make shape our lives.

Accountant

Julie Holm

julie@glasshousenz.com 078079379

The behind-the-scenes aspects are often crucial in making sure things work correctly and I am passionate about getting things right the first time and making sure that the finances run as smoothly and painlessly as possible. - Julie

Julie’s role is the day-to-day financial aspects of Glasshouse. From owner queries, payments, statements, rents, and refunds through to helping manage the office expenses, each day in her job can be very different.

She has an extensive background in finance, including tax and debt collection, with 10 years’ experience in government and a Bachelor of Business majoring in accounting.

Having been both a landlord and a tenant, she can appreciate how important it is to know that you are being looked after by a professional and efficient team that you can trust.

Receptionist

Cayla Stiles

cayla@glasshousenz.com 078079376

Welcome to Glasshouse Property Management. My name is Cayla and I’m the new receptionist here. I grew up in Tauranga and recently moved to Hamilton with my partner. In the past nine years, I have held administrative positions similar to this one. Most recently I worked as a Human Resources Coordinator, where I was very focused on service and meeting the needs of others.

I love the property management industry because of how much it allows me to be around people on a daily basis.

I believe that the effort you put into something will always reflect back to you, so I always give 100% to every interaction.

In my free time, I enjoy spending time with family and friends, visiting the beach, and baking!

Being a people person, I am huge on kindness and communication. This is what I love about being part of the Glasshouse team. We treat tenants and landlords with kindness and respect, a value we live internally as well. It’s a great environment to be in.

Maintenance Manager

Gary Cornwall

gary@glasshousenz.com 0275550546

I like this job as it gives me a lot of satisfaction seeing the finished result of a renovation. Making places that look tired or run down into something nice and new. - Gary

Gary worked in Mitre 10 for almost 15 years, he started out as a paint, lighting and Electrical manager. He was then promoted to Retail Manager looking after the whole shop floor which then lead to being promoted again to become the Store Manager of the Ruakura branch for the last 5 years.

Gary has two rental properties and enjoys completing the maintenance himself. He learnt a lot from the training done at Mitre 10.

With 30 year’s experience in the management of people, stock control and facility management, Gary has taken on the new role as our very own Maintenance Manager.

Gary enjoys playing golf on the weekends, bush walks and doing maintenance around the house. When he gets to go on holiday, he likes to go fishing and site seeing! You will often find Gary watching TV renovations programs (trying to get all the tips and tricks!).

"We're proudly Waikato owned and
operated, with a team that knows the local
market and what landlords and tenants need."

What our customers say

Business Development Manager

Jordan Herewini

email hidden; JavaScript is required 0273331716

Free Rental Appraisals &
New Business Enquiries

Contact our Business Development Manager, Jordan, via the form below.

AboutGlasshouse

Our Story

Our Vision & Values

Why Glasshouse?

Accreditation

Meet our people

Jeremy Baker

Nic Elliottyson

Jordan Herewini

Abby Brookes

Verian Taylor

Mitch Baker

Vicki Martin

Nicky Dickson

Sara Baker

Anna Hill

Nicola Burkhart

Jess Needham

Chloe Hall

Wenshu Du

Zee Combrink

Julie Holm

Cayla Stiles

Katie Sterling

Gary Cornwall

"We're proudly Waikato owned and operated, with a team that knows the local market and what landlords and tenants need."

What our customers say

Free Rental Appraisals &New Business Enquiries

About
Glasshouse

"We're proudly Waikato owned and
operated, with a team that knows the local
market and what landlords and tenants need."

Free Rental Appraisals &
New Business Enquiries