Rest easy knowing your property is being cared for

Property
Management

The Glasshouse Difference

You may be wondering why we’re called Glasshouse

Glasshouse isn’t a name you’d normally associate with a Property Management company, but when you hear the meaning behind it, you’ll see why it’s a perfect fit for us.

Glass is transparent, and transparency is important to us.

All too often we come across landlords who have no idea what’s going on with their rental properties, until it’s too late. They’re given very brief updates with few details, and it’s obvious rental inspections are just a box ticking exercise for whoever’s looking after it for them.

Woman in blue and white dress taking photos of a rental property as she completes a property management inspection.

With Glasshouse you get the true picture. You have full visibility over your investment so you can rest-easy knowing it’s being cared for.

What you also get is our unsurpassed level of care and commitment. Glasshouses provide optimal conditions for growth, and that’s what we provide for your investment. By caring for your property and looking after your tenants, we achieve better results for you in the long run.

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Our Property Management Philosophy

At Glasshouse we believe that better outcomes are achieved when the needs of all parties are met. When everyone is happy, properties are cared for better, tenants stay longer, yields are higher and disputes are virtually unheard of, or quickly resolved if they do occur.

We celebrate our tenants and landlords by recognising qualities that support positive rental experiences through our “tenant of the month” and “landlord of the month” rewards.

We value our landlords and tenants equally, as all parties are a vital part of creating positive rental experiences.

Our Rent Manager Processes

At Glasshouse we are a highly systematised business, as this enables us to achieve better results. Using the latest rent manager software helps us to deliver superior service to you and your tenant. All of which enables us to:

  • Work more efficiently
  • Provide greater transparency
  • Provide timely, complete and accurate communications
  • Securely capture and store important documents
  • Demonstrate legislative and insurance compliance
  • Spend less time on administrative tasks, so more effort is focused on where we can add the most value to our clients.
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As a glasshouse landlord you can be assured of

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Weekly owner payments

Providing regular cash-flow, the ability to offset mortgage costs (particularly on larger portfolios), and immediate visibility if a tenant misses a payment.
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Passion for property

We are a small passionate team with each of our property managers operating on a capped portfolio size. This ensures your property receives the attention it deserves.
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On-time rent payment

99% of our tenants pay rent on-time and in full. On the odd occasion where tenants do miss a payment, our arrears process ensures that you are fully informed at all times and that the matter is resolved swiftly.
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Quarterly inspections

We conduct four inspections per year, with photos and a copy of the report e-mailed directly to you. With Glasshouse, you can have total peace of mind that your investment is being well looked after.

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Industry best-practice tenant screening

All tenants are checked using the ‘Tenant Check System’, which searches every major government and credit agency database. Rental history and employment are verbally reference checked, and we verify the ownership of previous rental properties to prevent fake references. We place a large focus on tenant screening.
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Compliance & risk management

We take care of your insulation and smoke alarm compliance, and we have a comprehensive Methamphetamine policy in place to protect you from risk.
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Our people

In order to provide the best service, you need the best people. Glasshouse Rent Managers are all qualified, within a minimum Level 4 Certificate in Property Management. 

Our portfolios are capped to ensure our high standards of care are maintained.

It’s important to us that our people are cared for too, because when team members are happy, clients are too. By capping portfolios, we can ensure our people have the time they need to meet the standards we expect them to achieve for both landlords and tenants.

Our Properties

Glasshouse properties are quality properties, and we care for them as if they were our own.

From first hand experience, founder Jeremy Baker has seen how cared for properties attract caring tenants and better investment outcomes. Investing that little bit more into ensuring a home is warm, comfortable and enjoyable really does pay for itself in the long run with less issues, higher occupancy, lower tenant turnover and better returns.

It is this model that enables us to facilitate positive rental experiences for both landlords and tenants.

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Care is our founding principle. By caring we have grown to over 800 properties in just 8 years.

Cared for Properties

Cared for Properties

Careful Tenants

Careful Tenants

Caring Property
Managers

Caring Property
Managers

Better Investment
Outcomes for You

Better Investment
Outcomes for You