3. How do we collect your personal information?
During your interactions with us, we collect information. When you ask us to manage your property, view a property we have available for rent, make a general inquiry, sign up to our newsletter/property alerts, browse our social media or more generally through our website or property managers.
Some of the ways in which we collect personal information from you include:
(a) Sign-up information: we ask you to provide information relating to yourself, your trust or your company;
(b) Phone: during conversations, we have over the phone with you;
(c) Surveys: when you complete a survey or provide us with feedback about our services;
(d) Email: if you email us, we may retain the email messages and your email address;
(e) Newsletters: if you sign up to our email newsletter you can unsubscribe at any time;
(f) Interests and preferences: we may record your interests or preferences to provide you with better services;
(g) Social media: liking, following, commenting on, or sharing content on our social media applications may provide us with your profile information or picture. Please be aware, our social media accounts are public when you are posting sensitive or personal information.
We aim to make it obvious when we collect personal information from you and may ask for your consent if we intend to request information about you from third parties. Digital tracking technologies such as Cookies also collect information (browser type, operating system, the number of visitors to our website) for us. Cookies (a small summary file containing a unique ID number), enable us to customise our website for you. We will only use such tools in accordance with this policy.
We advertise with third parties including Google and Facebook who may utilise cookies on our website based on our users’ browsing history. You are welcome to turn off Cookies in your browser settings, however we cannot guarantee your experience of our website.
If you have a Google account and have your location turned on, we may use that information to provide you with properties in your area or more relevant information. We do not store location information.