Glasshouse Property Management has an established customer complaint process.
In the event that the service provided by one of our team does not meet your expectation, please follow the below steps:
1. Your concerns/issue should be clearly outlined with the relevant property manager.
2. If you’re not happy with the result, please complete the form below.
3. If you are still not happy with the resolution, please click on the following link for guidance https://www.tenancy.govt.nz/disputes/